Fadhlillah, M.F. and Suhendar, E. 2021. Analisis Kualitas Pelayanan Dengan Metode Importance Performance Analysis Dan Potential Gain In Customer Value Di PT Capsugel Indonesia. IKRAITH-EKONOMIKA. 4, 3 (Nov. 2021), 1-10. DOI:https://doi.org/10.37817/ikraith-ekonomika.v4i3.1674.