PENINGKATAN LAYANAN IT MELALUI OPTIMASI APLIKASI ANDROID PELAPORAN KELUHAN DENGAN KONSEP ALGORITMA PRIORITY SCHEDULING: STUDI KASUS PT INFOMEDIA NUSANTARA

Abstract

PT. Infomedia Nusantara, as a subsidiary of the Telkom Group which has more than 25
years of experience in providing the best contact center and business outsourcing services in
Indonesia, is committed to providing the best service to the community. An integral part of
this effort is minimizing the company's internal problems. One aspect that is the focus of
research is the system for reporting damage or errors to the devices used, which require
immediate handling by the technician concerned.
This research aims to improve IT services at PT. Infomedia Nusantara through the
development of an Android application for reporting complaints based on the Priority
Scheduling algorithm. The development method uses an SDLC approach with UML modeling.
This application is designed to make it easier for employees to report device damage or
problems with a more structured reporting process and clear handling priorities.
Implementation of the Priority Scheduling algorithm allows handling complaints with a high
level of urgency quickly and efficiently. Test results show that the application is able to
increase response speed and productivity, so it is hoped that it can support improving the
quality of the Company's IT services