Pengaruh Self Efficacy, Perceived Organizational Support, dan Budaya Organisasi terhadap Organizational Citizenship Behavior Pegawai Badan Pusat Statistik (BPS) Kota Jakarta Pusat

Belinda Ruspadewi; Hamka Halkam; Farida; Maya Syafriana Effendi

Belinda Ruspadewi Progam Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I
Hamka Halkam Self Efficacy, Perceived Organizational Support, Budaya Organisasi, Organizational Citizenship Behavior, BPS Kota Jakarta Pusat
Farida Progam Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I
Maya Syafriana Effendi Progam Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I

Abstract

This study aims to analyze the effect of self efficacy, perceived organizational support (POS),
and organizational culture on organizational citizenship behavior (OCB) among employees of the
Central Statistics Agency (BPS) of Central Jakarta. Voluntary behavior beyond formal duties is
essential in public service organizations, yet a preliminary survey indicated that such behavior is
not yet optimal. This quantitative study used a Likert-scale questionnaire distributed to 58
employees through total sampling. The data were analyzed using Structural Equation Modeling–
Partial Least Squares (SEM-PLS) with SmartPLS 4. The results show that self efficacy has a
positive but insignificant effect on OCB (path coefficient 0.243; t-statistic 1.944; p-value 0.052).
POS has a positive and significant effect on OCB (path coefficient 0.287; t-statistic 3.043; p-value
0.002), as does organizational culture (path coefficient 0.520; t-statistic 5.080; p-value 0.000). The
R-square value of 0.504 indicates that the three variables explain 50.4% of the variance in OCB,
while the remaining 49.6% is influenced by factors outside the model. Organizational culture is the
most dominant variable in encouraging employees’ OCB

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