PENGARUH MOTIVASI KERJA, KOMITMEN ORGANISASI, DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA KARYAWAN BARISTA FORE COFFEE

Anggi Puspita Sari; Herminda; Ruwaida; Desi Ampriani

Anggi Puspita Sari Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I
Herminda Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I
Ruwaida Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I
Desi Ampriani Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Persada Indonesia Y.A.I

Abstract

This study aims to analyze the influence of work motivation, organizational commitment, and transformational
leadership on Organizational Citizenship Behavior (OCB) among Fore Coffee barista employees. The study
employed a quantitative approach with a descriptive method. The data were collected through questionnaires
distributed to baristas of Fore Coffee Area Region 4 Jakarta. The population consisted of 115 employees, and
the sample size was determined using the Slovin formula, resulting in 89 respondents. The data were analyzed
using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS 3. The results indicate
that work motivation has a positive and significant effect on OCB, with a path coefficient of 0.554, a t-statistic
of 9.122, and a p-value of 0.000. Organizational commitment has a positive and significant effect on OCB,
with a path coefficient of 0.193, a t-statistic of 3.116, and a p-value of 0.002. Transformational leadership has
a positive and significant effect on OCB, with a path coefficient of 0.504, a t-statistic of 7.720, and a p-value
of 0.000. The R-Square value of 0.551 indicates that the three independent variables jointly explain 55.1% of
the variation in OCB, with work motivation being the most dominant variable

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